Privacy Policy
Effective Date: January 8, 2025
AtlantisPay ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to our website, mobile application, and payment gateway services.
It also includes our Cookie Policy to clarify our use of cookies and similar technologies.
1. Information We Collect
1.1 Personal Information
When you create an account, make a transaction, or interact with our services, we may collect:
- Full Name
- Email Address
- Phone Number
- Physical Address
- Date of Birth
- Government-issued Identification (for verification purposes)
1.2 Financial Information
We collect financial information necessary to process transactions, such as:
- Bank Account Details
- Credit/Debit Card Information
- Cryptocurrency Wallet Addresses
1.3 Transaction Information
Details about payments and transactions, including:
- Transaction Amounts
- Recipient Details
- Date and Time of Transactions
1.4 Device and Usage Data
We may collect information about your device and usage, such as:
- IP Address
- Browser Type
- Operating System
- Log Files
- Geolocation Data (with your consent)
1.5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, as explained in our Cookie Policy below.
2. How We Use Your Information
We use your information to:
- Provide and manage our services, including processing transactions and verifying identities.
- Comply with legal obligations, such as anti-money laundering (AML) and "Know Your Customer" (KYC) requirements.
- Improve our services, including troubleshooting, analytics, and research.
- Communicate with you about your account, transactions, and promotional offers (with your consent).
- Protect against fraud, unauthorized transactions, and other illegal activities.
3. Sharing Your Information
We may share your information with:
3.1 Service Providers
Third-party vendors who assist us in providing services, including payment processing, customer support, and data analytics.
3.2 Legal and Regulatory Authorities
We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
3.4 Other Users
Certain information, such as your name or public profile, may be visible to other users during transactions.
4. Cookie Policy
4.1 What Are Cookies?
Cookies are small files stored on your device that help us improve your experience. They enable functionality, track usage, and personalize content.
4.2 Types of Cookies We Use:
- Essential Cookies: Required for core functionalities, such as secure login and transaction processing.
- Performance Cookies: Collect anonymized data on how users interact with our services to improve functionality.
- Functional Cookies: Store preferences, such as language settings, to enhance usability.
- Targeting Cookies: Used to deliver personalized advertisements and promotions.
4.3 Managing Cookies:
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.
5. International Data Transfers
AtlantisPay operates globally, so your information may be transferred to and processed in countries outside your own.
We ensure compliance with applicable laws and implement safeguards for such transfers.
6. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your information.
- Withdraw consent for certain data processing activities.
- Lodge a complaint with a data protection authority.
To exercise your rights, please use the appropriate options within the AtlantisPay platform.
8. Security Measures
We implement robust security measures, including encryption, firewalls, and secure server technologies, to protect your information. However, no system is completely secure, and no one can guarantee absolute security.
9. Children’s Privacy
AtlantisPay is not designed for individuals under the age of 16. We do not knowingly collect or process personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting the revised policy on our website or app.
